Refund Policy

Overview

Uppkit aims to resolve issues fairly. This Refund Policy explains when you may receive a refund or replacement, and how to request one.

Eligibility

You may be eligible for a refund or remedy when:

• the item is damaged or defective on arrival and you report it within the required timeframe;
• we sent the wrong item or quantity;
• the order could not be delivered due to our error;
• required by applicable consumer law.

Change-of-mind returns may be accepted only where explicitly offered at checkout or in writing by our support team, and items must be unused, in original packaging where applicable.

Non-refundable situations

• perishable or hygiene-sensitive goods once opened (unless defective);
• digital goods after delivery;
• damage caused after delivery or by misuse;
• orders cancelled after dispatch where delivery is still possible.

How to request a refund

1. Contact support via the Contact page with your order number and photos if relevant.
2. We may ask for evidence (photos, return of goods) before approving.
3. If approved, we will refund via the original payment method where possible, or an agreed alternative.

Timelines

Report issues within 7 days of delivery for damaged or incorrect items unless a longer period is required by law. Refunds are processed after approval; bank or wallet settlement times vary.

Chargebacks

Please contact us before initiating a chargeback so we can resolve the issue. Unfounded chargebacks may affect your ability to place future orders.